What DrySpan is
DrySpan is a free matching service, not a restoration contractor. We do not do the repair work ourselves, and we do not give legal, insurance, or medical advice.
Our role is to help you move from "my home is wet and I do not know what to do" to a clear next step. You tell us general details like your ZIP code, what happened, and how to reach you, and we help match you with a local pro who handles water extraction, structural drying, cleanup, and related restoration work.
We try to keep the process simple, especially for people who feel more comfortable in another language. The goal is practical help, fast, with less stress and less confusion.
Why this service was created
Water damage is hard to deal with even on a normal day. A burst pipe, roof leak, flood, sewage backup, or overflow can leave people trying to make fast decisions while they are worried about safety, cost, and insurance.
DrySpan exists because the first few hours matter. Water can spread into walls, floors, cabinets, and insulation quickly, so it helps to know the plan: what to do now, who to call, and how to find a qualified local restoration company without wasting time.
We also know that many people in the US are new to how restoration and insurance work here. DrySpan is here to translate the process into plain words, so you can make a better decision with less guesswork.
What you can do right now after water damage
If there is any danger to people, pets, or the building, call your local emergency number first. Do not step into standing water if electricity may be present. If the water is from sewage, floodwater, or a backed-up drain, treat it as contaminated.
1. If it is safe, stop the source of water or shut off the main water valve.
2. Turn off electricity to the affected area only if you can do so safely and without standing water.
3. Move people, pets, and important items out of the wet area.
4. Take a few photos and short videos for your own records.
5. Get help quickly with how it works or go straight to get matched.
You do not need to know the technical terms to start. A restoration pro can explain the rest in simple words.
How the restoration process is usually described
People often hear terms like water extraction and structural drying. Water extraction means pumping and vacuuming standing water out fast. Structural drying means using air movers and dehumidifiers to pull moisture out of walls, floors, and other materials.
Depending on what was wet, a pro may also talk about cleaning, odor removal, or mold remediation. Mold remediation means reducing or removing mold growth after moisture damage, using proper containment and cleanup steps.
Typical US planning ranges vary a lot by city, property, and how much water was involved: emergency water extraction is often about $400-$2,000; structural drying for a room or two is often about $1,500-$5,000; whole-home water-damage restoration is often about $3,000-$25,000+; mold remediation is often about $1,500-$6,000. These are only estimates, not quotes, and the real price depends on what got wet, how long it stayed wet, and local labor and material costs. Always get it in writing.
How DrySpan helps people find the right pro
We share your general request with participating local restoration pros so you can hear from companies that serve your area. The matching process is free for property owners and renters looking for help.
Participating pros pay a flat fee to join the network. We do not promise a specific company, price, or timeline. We do help you start with a better set of options, so you can compare and choose the one that feels right.
If you want to understand the process before you reach out, read services or start a match when you are ready. In many cases, help can be found in your own language.
A simple example of why this matters
A renter noticed water coming through the ceiling after a pipe burst in the unit above. They were stressed, unsure whether to call the landlord, the insurer, or a contractor, and worried about how to explain the problem in English.
They used DrySpan to share their ZIP code, what happened, and their preferred language. They got matched with a local restoration pro who could explain the next steps plainly, assess the wet area, and arrange drying and cleanup. DrySpan did not do the repairs, but it helped them move faster and with less confusion.
That is the kind of help this service is meant to provide: calm guidance, clear language, and a quicker path to the right local professional.
DrySpan is a free service that helps you understand what to do after water damage and connect with local restoration pros, without pressure and in plain language.