Contact DrySpan (what to do next)
If you have water damage right now, you’re dealing with a lot. Here’s the simplest plan.
1. If there’s an immediate life-safety risk (fire, sparking outlets, gas smell, sewage everywhere, or electrical hazards), call your local emergency number first.
2. Then contact DrySpan so we can match you with a nearby, qualified water-damage restoration pro. Matching is free for property owners.
3. If you’re able, gather a few basics before you contact us: where the water came from (pipe leak, flood, storm, sewage backup), roughly how long it has been wet, and which areas are affected (basement, ceiling, walls, flooring). You can share this in plain language.
4. In the meantime, avoid walking through standing water near outlets or wiring, and treat flood/sewage water as contaminated.
What happens after you reach out
DrySpan does not perform restoration work and we are not a government agency. We connect you with local professionals and provide general information to help you make good decisions.
After you contact us, we’ll use your details to route your request to suitable local pros. Pros may reach out to review your situation and explain the next steps for water extraction and drying.
If you’re more comfortable in another language, tell us. We’ll do our best to help you communicate clearly so you can understand what’s being proposed.
Before the pro arrives: quick safety + readiness
Water damage often gets worse quickly. Even if you’re waiting for a call back, you can do a few practical things to reduce risk.
1. Turn off power if it’s safe to do so. Do not enter standing water near electrical outlets, cords, or appliances.
2. If the water source is sewage or a sewer backup, do not try to clean it yourself without proper equipment. Treat it as contaminated.
3. If water is still coming in, stop the source if you can do it safely (for example, shut off a main valve). If you can’t, wait for a qualified professional.
4. Take a few photos for your own records (wet areas, source location, and any damaged belongings). Don’t delay safety steps.
These steps are general safety guidance—not medical or legal advice.
Understanding the terms you’ll hear (plain English)
When a water-damage pro contacts you, you may hear a few common words. Here’s what they usually mean.
• Water extraction: pumping and vacuuming out standing water fast.
• Structural drying: pulling moisture out of walls, floors, and other materials using air movers and dehumidifiers.
• Moisture mapping / monitoring: measuring moisture levels during drying to track progress.
• Mold remediation: cleanup steps to address mold if it’s present or if conditions require it.
Costs vary a lot based on how much water there is, what it touched, drying needs, and where you live. We can help you understand what questions to ask so you don’t have to guess.
Cost expectations (typical ranges—varies a lot)
It’s normal to worry about cost. Still, the real price depends on your property and the extent of damage, so treat any estimate as a planning range—not a guarantee.
Typical US ranges (varies by location and situation): emergency water extraction roughly $400–$2,000; structural drying of a room or two roughly $1,500–$5,000; whole-home water-damage restoration roughly $3,000–$25,000+; mold remediation roughly $1,500–$6,000.
Ask the pro for a written plan that lists what work they recommend and why. If insurance might be involved, confirm what documents and photos they need. Rules vary by state and by your specific policy.
Get matched now
If you want to get connected to a local pro, start here: Get matched with DrySpan.
You can also review how we work: About DrySpan.
Contact DrySpan for free help getting matched to a local water-damage pro—while you stay safe and plan for drying and cleanup costs that vary by situation.