Water-damage help
Water damage? Here's your first hour — and a free way to find a vetted local pro.
A burst pipe, flood, or leak feels like chaos. DrySpan gives you a calm, ordered plan for the first hour, then matches you — free — with vetted, insured local pros for extraction, drying, mold prevention, and insurance-claim help.
Always free for property owners
First hour
Your first hour, step by step
- 1
Stop the water at the source
Shut off the nearest valve, or the main water shut-off, to stop more water coming in. If a pipe burst, this is step one.
- 2
Stay safe around electricity
If water is near outlets, your fuse box, or appliances, don't wade in. Shut off power at the breaker only if you can reach it safely and dry.
- 3
Photograph everything before you move it
Take wide and close photos and a short video of the water and the damage. This is what your insurance will want — capture it before cleanup.
- 4
Move what you can to dry ground
Lift rugs, electronics, and valuables out of the water. Get air moving with fans and open windows if it's dry outside.
- 5
Get matched with a vetted local pro
Water spreads into walls and floors within hours. Tell DrySpan what happened and get matched, free, with a vetted, insured local pro.
Water extraction — fast standing-water removal
What water extraction is, why speed matters in the first hours, the gear pros use, and a general cost range — plus a free way to find a vetted local pro.
ServiceStructural drying — pulling moisture out of walls and floors
How structural drying works, why air movers and dehumidifiers matter, how long it takes, and what to expect — with a free way to find a vetted pro.
ServiceMold prevention — stopping mold before it starts
Mold can start within 24–48 hours of water damage. How prevention works, what to watch for, when remediation is needed, and how to find a vetted pro.
ServiceSewage cleanup — handling Category 3 'black' water safely
Why sewage and contaminated water need special handling, the safety steps pros follow, and a free way to find a vetted, insured local cleanup pro.
ServiceStorm and flood cleanup — getting your home dry and safe
What storm and flood cleanup involves, the order pros work in, and what your insurance may or may not cover — plus a free way to find a local pro.
ServiceInsurance-claim help — documenting water damage the right way
How to document water damage, what adjusters look for, common claim mistakes, and how a restoration pro fits in — plus a free way to get matched.
Free for you
Property owners never pay DrySpan. Participating pros pay a flat fee to join the network — never a percentage of your job.
Vetted & insured
We match you only with pros who are licensed, insured, and experienced in water-damage restoration.
In your language
Read every step in 10 languages, and we can often find a pro who speaks yours.
The first hour after water damage: a step-by-step plan
GuideWhat water-damage restoration costs — honest ranges
GuideFiling a water-damage insurance claim, step by step
GuideDrying out a home: what really works
GuideMold after water damage: spotting it and stopping it
GuideClean, gray, and black water: the 3 categories explained
Water spreads in hours. Get matched now.
Free for property owners. No pressure. You choose who to call.