What DrySpan does (and what we don’t)
DrySpan helps you act fast after water damage by matching you with local water-damage restoration pros.
You tell us what happened and where you are. We share your request with participating pros. You choose who to call, and DrySpan is free for property owners and renters.
We do not do restoration work ourselves. We also are not a plumber, and we are not a government agency. We can’t give legal, insurance, or medical advice. What we can do is help you find the right kind of help quickly and understand the process in plain language.
- Free for you to use
- You choose the contractor to call
- Educational info—no guarantees
Step-by-step: How matching works
Here’s the usual flow, from the moment you’re ready to ask for help.
1. Tell us what happened and your location (ZIP/city). Also share what language you’re most comfortable with and how to reach you.
2. We send your request to participating local water-damage pros who can help with your situation.
3. Pros contact you directly with next steps and planning estimates.
4. You compare options and decide who to hire—DrySpan does not hire on your behalf.
Tip: When water is still spreading, speed matters. Water can move into walls and under flooring within hours, so acting soon can help reduce damage.
- No pressure to call anyone through us
- Matching is free—pros reach out directly
What to share with DrySpan (keep it simple)
To match you well, focus on basic, practical details—no sensitive personal or medical information.
In your request, you’ll typically share:
• What caused the water damage (example: burst pipe, flood/storm, leak, sewage backup)
• Where the water is (example: basement, ceiling stain, bathroom, whole home)
• What’s happening right now (example: water still coming in, or mostly stopped)
• Your location (ZIP/city) so pros can respond locally
You may also indicate what language you prefer. Many people feel more comfortable getting restoration information in their own language, and matching can reflect that.
- Share only general event details and location
- Language preference helps communication
How water-damage restoration typically goes (plain terms)
Water-damage work usually happens in stages. Different contractors may use different names, but the goals are similar.
• Water extraction: pumping and vacuuming out standing water fast.
• Structural drying: pulling moisture out of walls and floors with air movers and dehumidifiers, then monitoring moisture levels.
• Cleaning and restoration: addressing damaged materials and returning the property toward pre-loss condition. If sewage/flood water was involved, cleaning steps are more stringent.
Costs vary a lot based on how much water there is, what it touched (drywall, insulation, flooring, contents), and the local market. As typical planning ranges (not quotes): emergency extraction is often about $400–$2,000; drying a room or two is often $1,500–$5,000; whole-home restoration is often $3,000–$25,000+; mold remediation (when needed) is often $1,500–$6,000. Ask for an itemized estimate in writing—pricing depends on your home and the scope.
DrySpan is not a quote service. Pros will review your situation and provide their own estimates.
- Ask for an itemized, written estimate
- Costs vary widely—no one number fits all
Safety and “right now” steps while you arrange help
While matching is happening, prioritize safety. If there’s any life-safety threat, contact your local emergency number first.
Follow these general steps:
1. Stop the source if you can do so safely. If a pipe is leaking, shut off the water supply. Don’t enter areas where you can’t control the hazard.
2. Do not step into standing water near electrical outlets, cords, or appliances. Turn off power to the affected area if you can do it safely.
3. If the water looks like sewage or flood water, treat it as contaminated. Avoid contact, and keep children and pets away.
4. Remove small items if it can be done safely and quickly. Otherwise, leave larger belongings for the pros—moving the wrong things can spread water.
5. Document what you can safely (photos of visible water, where it entered, and damaged areas). This can help you and your insurer later.
After that, focus on getting a qualified water-damage pro to handle extraction and drying promptly. Acting soon is one of the best ways to limit secondary damage.
- Life-safety first: call emergency services if needed
- Avoid electrical risks and contaminated water contact
Cost, insurance, and expectations (no surprises)
DrySpan can’t guarantee costs, coverage, timelines, or outcomes. However, we can help you prepare so you can make clear decisions.
Typical costs in the US vary widely. Your final price depends on the amount of water, the materials affected, whether extraction and drying are needed across multiple rooms, and local labor pricing. Use planning ranges as a guide, then request an itemized estimate in writing from the pro you choose.
Insurance: coverage depends on your policy and your state. Some policies require specific steps or prompt reporting. When you talk with a pro, ask what documentation they provide (for example, moisture readings, drying logs, and scope of work). Even then, your insurer’s decision is separate—rules and interpretations vary.
Above all, choose a contractor you feel comfortable with. If something isn’t clear—ask for plain explanations before work starts.
- Get estimates in writing and ask for itemized scope
- Coverage rules vary by policy and state
DrySpan is a free service that matches you with local water-damage pros—tell us what happened and where you are, and you choose who to call.